WordPress Support Plans
We keep your WordPress site updated, secure and running properly. When something goes wrong, or you need a change, you already have a developer ready to help.
Support plans from £149 per month.
Every plan covers the routine work involved in keeping a WordPress website healthy. Higher plans provide more included time, faster support and greater involvement in the ongoing development of your site.
Support Plan
£149/month
Ideal for small websites that need ongoing care.
Support Plan
£299/month
Perfect for established businesses and ecommerce websites.
Support Plan
£499/month
For growing businesses that need more flexibility and development time.
Support Plan
Custom
For high-traffic, complex or mission-critical websites with advanced requirements.
Tell us about your website and the support you need. We will recommend the right level, not the most expensive one.
Whichever support plan you choose, these parts of the service remain the same.
No account managers or outsourced support. You speak directly to the developer responsible for doing the work.
Updates are handled carefully and checked afterwards. Where staging is included or already available, suitable changes can be tested there first. We never just hit update and hope.
A clear summary of the work completed, any issues found and anything you need to know. No jargon and no padding.
Plans are billed monthly in advance and can be cancelled with 30 days’ notice. Stay because the support works, not because you are tied in.
The plan cards above list the full feature set. This is a quick-reference summary.
| Feature | Essential | Professional | Growth | Business Critical |
|---|---|---|---|---|
| Monthly price | £149 | £299 | £499 | Custom |
| Core, plugin and theme updates | ||||
| Daily cloud backups | ||||
| Uptime and security monitoring | ||||
| Included support or development time | 30 minutes | Up to 3 hours | Up to 5 hours | Agreed after site review |
| Staging environment | − | |||
| WooCommerce support | − | Included | Priority | Priority |
| Technical SEO health check | − | − | Monthly | Monthly |
| Recommendations or strategy | − | Recommendations | Quarterly review | Monthly consultation |
| Out-of-hours emergency access* | − | Available* | Available* | Priority* |
| Choose a support plan | Choose Essential | Choose Professional | Choose Growth | Discuss Business Critical |
* Emergency access allows eligible clients to request assistance outside standard support hours.
Response priority and any additional charges depend on the selected plan.
Managing a website involves more than dealing with problems when they appear. A support plan gives you an experienced development team that remains involved, handles routine technical work and is available when the website needs attention.
Your lead developer understands your website, takes responsibility for the ongoing work and brings in wider expertise when needed.
Once you choose a support plan, we will let you know what access we need, review your website and put everything in place for ongoing support.
We collect the access details we need, review your website and identify any immediate issues or priorities.
We set up the backups, uptime monitoring and security checks included in your plan.
This is usually completed within one or two working days after we receive the required access. Once everything is in place, your ongoing support begins.
Your lead developer becomes your main point of contact, and you can start sending support requests or discussing planned work.
Frequently asked questions
Answers to common questions about choosing a plan, included support time and how the service works.
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Important details
A few practical details about how our WordPress support plans work.
Details about how included support time is measured, recorded and used.
Details about what happens when work exceeds the time included in your plan.
Details about licences, hosting, premium plugins and other third-party services that are not included.
Details about response targets, scheduling and how completion times depend on the type of request.
Read the full Care Plan Service Agreement. It is written in plain English and takes about five minutes.
Read the service agreementChoose a support plan or tell us about your website and we will help you select the right level. Either way, you will be speaking to a developer, not a salesperson.
