Priority help for outages, hacks, malware, and broken ecommerce. Same-day, evening, and weekend options available.
Same-Day
£300 fixed fee
For critical emergencies requiring priority investigation and initial recovery.
Evening
£125 /hour
Two-hour minimum. Rapid response outside standard business hours.
Weekend & Bank Holiday
£150 /hour
Two-hour minimum. Priority assistance during weekends and public holidays.
Website URL, what is happening, when it started, recent changes, and any error messages. Do not send passwords through an ordinary contact form.
We confirm which emergency rate applies, what access is needed, and when work can begin.
First priority: identify the cause, contain further damage, and restore essential operation where possible.
What was found, what was done, and any further work recommended. Nothing additional starts without your approval.
An issue that significantly affects availability, security, or the site's ability to generate enquiries, bookings, or sales. Outages, hacks, malware, critical errors, and broken checkout all count.
The fixed-fee rescue includes up to two hours of diagnosis, recovery, and stabilisation. Complex malware, server problems, or damaged databases can require more work. You will receive findings and a quotation before any additional work begins.
Many can. It depends on the extent of the compromise, available backups, hosting access, and whether other accounts or services are affected.
Yes. Broken checkout, payment failures, order-processing issues, and admin lockouts are all within scope.
Website URL, a short description of the issue, when it began, any recent changes, screenshots or error messages, and the best way to reach you. We will arrange a secure method for credentials if access is needed.
Send the details now. We will assess the situation and confirm the fastest appropriate route.
